Pub 6 2021 Issue 1

how-to-respond-to-horrifying-online-reviews

How to Respond to (and Prevent) Horrifying Online Property Management Reviews

It happens to even the best property managers — the occasional stinging online review. Sometimes, the resident is justified in their complaint, and it’s up to you to make things right. But many times, the review contains false information, or the resident is confused about the facts of the situation. These misleading reviews also tend to be highly emotional, expressing the resident’s anger about their perceived negative experience.