Pub. 5 2020 Issue 3

15 ISSUE 3 2020 Need to add phone number and web address in the same color as the tag line. 860-860-838-5322 www.reficiocompany.com 860-838-5322 www.reficiocompany.com Need to add phone number and web address in the same color as the tag line. 860-860-838-5322 www.reficiocompany.com Savol Pools, serving the swimming pool service needs of the apartment industry for over 40 years. 91 Prestige Park Circle East Hartford, CT 860-282-0878 www.SavolPools.com CT SP1 Lic 288171 • CT HIC Reg 584241 • Pump Room Repairs • Leak Detection • Safety Covers • Tile / Coping • Painting •Openings / Closings One Stop Source for All Your Swimming Pool Needs • Pool Chemicals Delivered to Your Door •Offering Certified Pool / Spa Operator R Courses • Leasing / Financing Options Available Further consideration will need to be given to other areas of operation as well: package acceptance adden- dum with a release of liability and responsibility; additional recycling of the discarded packaging ma- terials; larger containers or more frequent pick-up scheduling by vendors may be required; expand- ing office hours to accommodate resident visits. Drone landing pads may also become a reality in the not-so-distant future! Once you create and implement your successful package manage- ment service, MARKET IT! Place it at the top of your advertising list of amenities and mention it in ALL sources of advertising, be it paid or your free craigslist ads. It will attract more new residents and will assist in resident renewals, keeping your current resident’s content. Could package handling become an additional revenue source? Only 8% of a sample study of management companies in 2018 charged their resident's additional fees for handling packages. One San Francisco apartment owner decided to charge $1 per package and $1.50 per day after the first 48 hours of storage to help offset the cost of adding a storage locker system. He also will return pack- ages not picked up within seven days. Others charge a one-time fee at move-in, or an annual or monthly fee. Whatever the plan, document the plan, communicate it properly to all residents and enforce it consistently. If you require assistance with this policy and procedure or any others, please reach out to the experts at Occupancy Solutions LLC.