Pub. 5 2020 Issue 1

YOU’LL LEARN ABOUT: • Occupancy rates • Comprehensive marketing plans • Sales team management and product readiness • Equitable treatment of current and potential residents • Resident retention and maintaining a positive company image • Communicating with residents • Customer service and issue resolution • Enforcing company policy and complying with laws and regulations • Property inspections • Preventive maintenance programs • Service request process • Apartment turnover • Working with contractors and vendors • Recruiting high-caliber employees • Employee orientation and training • Employee evaluation • Employment regulations and record keeping • Analyzing the property’s financial operations and taking corrective actions for underperformance • Monitoring property performance to achieve the owner’s investment goals • Accounting principles and practices • Maximizing net operating income • Reporting property performance accurately WE RECOMMEND THIS COURSE for community managers and experienced assistant managers. Earning your CAM credential allows you to demonstrate that you have the knowledge and ability to manage an apartment community and achieve the owner’s investment goals. The CAM credential positions you well for career opportunities and advancement. For more information, visit www.naahq.org/CAM. To locate an affiliate offering this course near you, visit www.naahq.org/education-careers/find-a-course. Boost your knowledge, skills, and confidence! Certified Apartment Manager