Pub. 2 2017 Issue 5

22 www.ctaahq.org Presented by: Earning your CAM allows you to demonstrate that you have the knowledge and ability to manage an apartment community and achieve owners’ investment goals. Invest in your career! You’ll learn about: If you’re a community manager or experienced assistant manager we recommend this course! • Occupancy rates • Comprehensive marketing plans • Sales team management and product readiness • Equitable treatment of current and potential residents • Resident retention and the maintenance of a positive company image • Consistent and ongoing resident communication • Positive resident service and issue resolution • Enforcement of company policy in compliance with laws and regulations • Property inspections • Preventive maintenance programs • Service request process • Apartment turnover process • Contractors and vendors • Recruitment, hiring, orientation, and training of high-caliber employees • Systematic employee evaluation • Employment regulations and record keeping • Analysis of the property’s financial operations with corrective actions for underperformance • Monitoring of property performance to achieve the owner’s investment goals • Accounting principles and practices • Maximizing net operating income • Reporting property performance honestly and accurately Available in person! For more information, visit naahq.org/CAM February 5-9, 2018 from 9am-5pm Training will be held at: 221 Trumbull Street, Hartford, CT For more information contact Kim McCrossen at kmccrossen@naahq.org UPDATED CURRICULUM! CERTIFIED APARTMENT MANAGER